International Project Management Association (IPMA) Practice Exam

Which skill is essential for an effective project manager?

1. Ability to conduct performance reviews

2. Managing conflict

3. Writing technical reports

4. Developing marketing strategies

The correct answer is: Managing conflict

Managing conflict is an essential skill for an effective project manager because projects often involve diverse teams with varying perspectives, working styles, and interests. Conflict can arise due to differences in opinion, resource allocation, or project direction, and if not managed properly, it can hinder project progress, affect team morale, and ultimately impact the project's success. An effective project manager must be adept at identifying the sources of conflict, facilitating discussions, and guiding teams toward constructive resolutions. This includes using active listening, empathy, negotiation skills, and conflict resolution strategies to ensure that all team members feel heard and valued. By managing conflict effectively, a project manager fosters a collaborative team environment that enhances communication, improves relationships, and maintains focus on overarching project goals. The other skills listed, while valuable in certain contexts, do not address the inherent dynamics of team interactions and relationships in the same way as conflict management. Conducting performance reviews, writing technical reports, and developing marketing strategies are important tasks for various roles but do not capture the critical interpersonal aspect that managing conflict entails in the realm of project management.