International Project Management Association (IPMA) Practice Exam

If there is a conflict between two team members, the best approach is to:

1. Wait for the conflict to resolve itself

2. Release one of the team members from the project

3. Release both of the team members from the project

4. Start by talking to each person individually

The correct answer is: Start by talking to each person individually

When managing conflicts within a team, addressing the situation proactively is essential for maintaining a productive and collaborative environment. Engaging in one-on-one discussions with each team member involved in the conflict allows the project manager to gather unique perspectives and understand the underlying issues at play. This individualized approach fosters open communication, enabling team members to express their feelings and concerns without the influence of each other. Starting with individual conversations also demonstrates respect for each team member’s viewpoint, which can contribute to building trust and rapport. It allows the project manager to identify the root causes of the conflict, which can be used to facilitate a more effective resolution later on. By taking this step, the project manager can prepare for a follow-up conversation that includes both parties, which can lead to collaborative problem-solving and more effective conflict resolution strategies. In contrast, other approaches may not address the conflict in a constructive manner. Waiting for the conflict to resolve itself often leads to increased tension and may escalate the situation, as unresolved issues can fester. Releasing one or both team members from the project may disrupt team dynamics and fail to resolve the underlying problem, possibly causing resentment or a cycle of conflicts in the future. Therefore, the strategic and sensitive approach of talking to each person individually is crucial for effective